FAQ
Where is Lifelong Pathways located?
Lifelong Pathways is located in the Adelaide Hills. We provide a mobile service for Support Coordination, and we can meet with you, as required, at a suitable agreed location. Our Plan Management services are provided remotely, using your preferred communication methods.
What areas do you provide services to?
Lifelong Pathways provides Plan Management services to all areas across Australia.
The Support Coordination services of Lifelong Pathways are provided in the following regions in South Australia:
- Metropolitan Adelaide (and surrounds)
- Adelaide Hills
- Fleurieu Peninsula
- Murray Mallee
- Barossa
- Mid North
- Riverland
What age groups do you provide services to?
Lifelong Pathways provides services for NDIS participants of all ages.
What types of NDIS services does Lifelong Pathways provide?
Lifelong Pathways is registered with the NDIS Commission to provide both Plan Management and Support Coordination services for NDIS participants.
Can I access both Plan Management and Support Coordination from you?
Yes. Lifelong Pathways has processes in place to manage any potential conflicts of interest that may arise from Lifelong Pathways providing both of these NDIS services. It is always the choice and control of the NDIS participant, or their nominee, to decide which providers they wish to engage to provide services.
Do you have capacity for new clients?
Lifelong Pathways has capacity to take on new Plan Management clients. If you are looking for a Plan Manager, or would like more information about this service, please feel free to contact us.
At the current time, Lifelong Pathways has limited capacity for Support Coordination. Please contact us if you wish to discuss how Lifelong Pathways may be able to assist you as a Support Coordinator.
How quickly do you pay invoices as a Plan Manager?
Lifelong Pathways processes and pays invoices for plan-managed supports as soon as possible, after the National Disability Insurance Agency makes payment for claims made by Lifelong Pathways. Almost all invoices are paid within 5 business days, unless there is an issue with an invoice.
Where can I send my invoices?
Due to the amount of spam email that is received, Lifelong Pathways does not publish its email addresses on our website. To obtain the email address for sending invoices, please call or text our Finance Officer, Janette Size, on 0435 554 330 and she will gladly assist you with your enquiry. Alternatively, you can use the Contact Form on our website.
How long have you been in business?
Lifelong Pathways was formed in 2015 and has been an NDIS-registered provider since 2016.
How many people are in your team?
Lifelong Pathways currently has a team of 5 well trained and highly experienced personnel who are willing and able to assist.
If I contact you, will I speak to a different person each time?
As we are a smaller team, your enquiries are generally addressed by the same person each time you contact us. Clients of Lifelong Pathways are provided with the direct telephone number of the person that they will usually be liaising with. However, when team members are on leave you may, from time to time, speak with a different team member.
How many people do you provide services for?
This is a question that we are often asked, but we do not provide specific information about the size of our client base. We can say that Lifelong Pathways has hundreds of clients across Australia.
How can I use my funding?
The NDIS provides a range of documents to assist NDIS participants to understand what types of supports they may use their NDIS funding for. A selection of these documents is available in the NDIS Plan Implementation Directory.
If Lifelong Pathways is your Plan Manager or Support Coordinator, please contact us and we can assist you to understand how you may use the funding in your plan for your specific situation.
How much do you charge?
The fees which Lifelong Pathways charges are as outlined by the NDIS in their latest Pricing Arrangements and Price Limits document. For information on our fees please go to the fees page.